OUR TERMS & CONDITIONS

EXCHANGE

If you wish to exchange your purchases please contact us ASAP. Exchanges are accepted within 30days of purchase date. For all exchanged item(s) the customer is responsible for postage back to Original UGG Australia Pty Ltd. Once the exchange is approved the customer will cover the costs for the postage back, unless of course it’s a manufacturing fault in which we will cover the costs both ways.

All products must be in ‘as new’ condition, not worn, nor washed and all tags in place. If your returned item(s) doesn't meet these standards they will be returned back to the customer at your own expense.

Please note our strict 30 day return or exchange policy.

RETURNS /REFUNDS

If you wish to return your purchases please contact us ASAP. Refunds are accepted within 30 days from the purchase date (excluding shipping cost) All returned goods will be over seen at our warehouse. All products must be in ‘as new’ condition, not worn, nor washed and all tags in place. If your returned item(s) doesn't meet these standards they will be returned back to the customer at your own expense.

All costs associated with returning item(s) back to Original UGG Australia Pty Ltd will be your responsibility.

Please note our strict 30 day return or exchange policy.

ORDERS & DELIVERY

Once we have received your order, Your item(s) will be processed and ship with 24 hours.

Standard shipping is approximately 3-5 business days from dispatch date
Express shipping is approximately 1-3 business days from dispatch date
All our purchases are ship out via Australian Post

Please be aware of holiday season, there could be some delays. Some rural locations may take slightly longer.

Product Quality

Please keep in mind that all our products are natural, therefor this means our sheep skin & leather may slighty be different in colour tone per product.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information.